At GNI Beauty, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, the following terms apply:

Eligibility for Return & Refund

Products may only be returned or refunded if they are defective, damaged, or incorrectly delivered.

Returns due to change of mind will not be accepted.

Customers must notify us within 7 days of receiving the product.

Return Process

Contact our Customer Service at salesp@gnipharma.com.my within 7 days.

Provide your order number, reason for return, and photographic evidence (if applicable).

Ship the product back to our company address:27A, Jalan Nirwana 39, Taman Nirwana, 68000 Ampang Jaya, Selangor.

Costs

Return shipping costs shall be borne by the customer.

Original shipping fees are non-refundable.

Refund & Replacement

Approved refunds will be processed via bank transfer or original payment method within a reasonable period.

Customers may also request a replacement product instead of a refund.